Privacy Policy

Last updated: 20 March 2026

Pristine Plumbing & Bathrooms ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Who We Are

We are Pristine Plumbing & Bathrooms, a bathroom renovation and plumbing services company based in Greenhithe, Kent. For any privacy-related enquiries, you can contact us via WhatsApp on 07949 805032.

2. Information We Collect

We may collect the following types of personal information:

• Your name and contact details (phone number, email address) when you get in touch with us via phone or WhatsApp
• Details about your property and the work you require, provided during consultations
• Technical data such as your IP address, browser type, and pages visited (collected automatically via Cloudflare Web Analytics, which is cookie-free)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Carry out the plumbing or bathroom renovation work you have requested
• Communicate with you about your project
• Improve our website and services

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Legitimate interest: to respond to your enquiries and provide our services
• Contract: to fulfil our obligations when you engage us for work
• Consent: where you have given clear consent for us to contact you

5. Cookies and Analytics

Our website uses Cloudflare Web Analytics, which does not use cookies or collect personal data. It provides us with anonymous, aggregated data about website visits to help us understand how our site is used. No tracking cookies are placed on your device.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. Project records may be retained for up to 6 years for legal and warranty purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Data portability

To exercise any of these rights, please contact us on 07949 805032.

8. Third-Party Services

Our website is hosted on Cloudflare. These services process data in accordance with their own privacy policies. We do not share your personal details with these providers beyond what is necessary for the operation of our website.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pristine Plumbing & Bathrooms
Greenhithe, Kent
WhatsApp / Phone: 07949 805032